Our General Terms and Conditions

1. SCOPE & CONTRACT PARTNER 1.1 These General Terms and Conditions, hereinafter referred to as GTC, apply to all contracts for the temporary rental of flats and apartments for accommodation concluded between Blended Homes (represented by Joana Erlmeier) and third parties (Guest), as well as for all other services and deliveries provided by the aforementioned companies. 1.2 The Guest's contractual partner in Germany is Joana Erlmeier, Blended Homes. 1.3 The customer's general terms and conditions shall only apply if this has been expressly agreed in text form in advance.

2. RESERVATIONS/BOOKING 2.1 By making a reservation/booking, the Guest offers to conclude an accommodation contract. Subject to availability of the booked apartment, the Guest will receive a reservation/booking confirmation from Blended Homes. This confirmation concludes an accommodation contract between Blended Homes and the Guest. 2.2 Offers from Blended Homes regarding available apartments are non-binding and subject to change. Blended Homes is free to refuse the conclusion of an accommodation contract at its own discretion. 2.3 Insofar as the Guest only books a category in an offered property, the Guest has no claim to the use of the accommodation service in a specific apartment/unit. Blended Homes reserves the right to impose customary industry restrictions such as minimum stays, booking guarantees or down payments for certain travel dates.

3. CANCELLATION PERIODS/CUSTOMER WITHDRAWAL/NON-UTILIZATION OF SERVICES (NO SHOW) 3.1 A guaranteed reservation exists only upon payment by the Guest to Blended Homes. This can be cancelled free of charge by the Guest in accordance with the cancellation conditions and cancellation periods specified, stating the corresponding reservation number. If a right of withdrawal has not been agreed or has already expired (expiry of the free cancellation period), there is no statutory right of withdrawal or termination and Blended Homes does not agree to a cancellation of the contract, Blended Homes retains the right to the agreed remuneration despite the non-utilization of the service (no-show) or late cancellation. Blended Homes must offset the income from renting the rooms to others as well as the saved expenses. If the rooms are not rented to others, Blended Homes may calculate the deduction for saved expenses on a lump-sum basis. In this case, the customer is obliged to pay 90% of the contractually agreed price for the overnight stay. The customer is free to prove that the aforementioned claim has not arisen or has not arisen in the amount demanded. In addition, in the event of the Guest's non-arrival in the case of guaranteed multi-day reservations, all further nights from the first night will be cancelled and the Guest is not entitled to the subsequent nights. 3.2 For reservations on the day of arrival, the Guest must make the payment according to §5 for the stay immediately, generally within one hour.

4. OVERNIGHT PRICES & OTHER PRICES 4.1 The prices shown by Blended Homes at the time of the conclusion of the contract are valid. Applicable and shown prices are gross and include all statutory taxes, fees and duties. Local taxes owed by the Guest themselves, such as tourist taxes, are not included.

5. PAYMENT TERMS & INVOICE 5.1 The price for the overnight stay service booked by the Guest must always be paid by the Guest in advance. 5.2 An offsetting by the Guest is excluded, unless the offsetting concerns an undisputed or legally established claim. 5.3 Accepted payment methods are MasterCard, Visa, American Express, Sofortüberweisung/Klarna, SEPA or regular bank transfer. Cash payment is not accepted. 5.4 Blended Homes reserves the right to charge the stored payment methods with amounts for utilized additional services or violations of the General Terms and Conditions. The Guest expressly authorizes Blended Homes to do so. 5.5 A reservation implies the Guest's consent that the Guest will receive their invoice as a download or via e-mail.

6. USAGE OPTIONS OF RESERVED FLATS 6.1 A reserved apartment is available to the Guest during the period determined after booking. 6.2 The keys, parking permits and/or key cards provided by Blended Homes must be left at Blended Homes, a third party named by Blended Homes or at the storage location in the apartment designated by Blended Homes through signage and/or message on the day of departure. In the event of loss of a key, a key card or a parking permit as well as in the event of non-return of these mentioned items, a fee of € 40.00 will be incurred. Blended Homes is further entitled to collect further compensation for the resulting damage from the Guest if the damage exceeds € 40.00. This also includes the replacement of the affected locking system if this is necessary for security reasons. The Guest is free to prove that Blended Homes incurred less or no damage. The access code transmitted by Blended Homes for smart door lock solutions must not be passed on to third parties. For security reasons, the access code is only active for the booking period and is then deactivated and newly generated. 6.3 A later departure (Late Check-out) can be agreed between Blended Homes and the Guest upon request and availability. If Blended Homes agrees to the Late Check-out, Blended Homes is entitled to charge € 10.00 per hour started for the additional use of the apartment. If there is no agreement, Blended Homes is entitled to charge € 30.00 for every hour started. In the event of a departure more than 3 hours after the originally agreed Check-out, the full overnight price of the apartment will be charged if Blended Homes has agreed. If there is no agreement, the Guest owes the full overnight price in addition to compensation for any further damage incurred. The Guest is free to prove that Blended Homes incurred less or no damage. 6.4 The Guest cannot derive a contractual claim to a Late Check-out. 6.5 An earlier arrival (Early Check-in) can be agreed between Blended Homes and the Guest upon request and availability. If Blended Homes agrees to the Early Check-in, Blended Homes is entitled to charge € 10.00 per hour started for the additional use of the apartment. The Guest cannot derive a contractual claim to an Early Check-in.

7. SUBLETTING, RE-RENTING, USE 7.1 The re-renting or re-brokering of the booked apartment is prohibited. This includes in particular the re-brokering of the flats or flat contingents to third parties at prices higher than those shown by Blended Homes. Likewise, an assignment or sale of claims against Blended Homes is not permitted. In these cases, Blended Homes is entitled to cancel the reservation, especially if the Guest has made untrue statements about the type of booking or payment to third parties during assignment/sale. 7.2 The use of the apartments of Blended Homes for purposes other than accommodation is expressly prohibited. This includes in particular any commercial or illegal uses. The use of the apartments for photo or video recordings is also prohibited without explicit consent. In the event of use for reasons other than accommodation, Blended Homes reserves the right to cancel the reservation without refunds and to vacate the rental property.

8. LIABILITY OF Blended Homes  8.1 Blended Homes is liable without limitation for damages for which it is responsible arising from injury to life, body or health. Blended Homes is also liable for other damages based on a wilful or grossly negligent breach of duty by Blended Homes. In the event of simple negligence, Blended Homes is only liable, and limited to, the damage typically foreseeable in the contract, provided that a duty is breached, the fulfilment of which makes the proper execution of the contract possible in the first place and on the observance of which the Guest may rely (cardinal duty). A breach of duty by Blended Homes is equivalent to that of its legal representatives, employees or vicarious agents. Further claims for damages - unless otherwise regulated in these General Terms and Conditions - are excluded. 8.2 In the event of disturbances or defects in the services of Blended Homes, Blended Homes will endeavour to remedy the situation upon immediate complaint by the Guest or upon knowledge. The Guest is also obliged to contribute what is reasonable for them to eliminate the disturbance or defect and to minimise any resulting damage. Furthermore, the Guest is obliged to immediately notify Blended Homes of the possibility of significant damage occurring. 8.3 Blended Homes is liable for items brought in according to the statutory provisions. Any claim by the Guest expires if they do not notify Blended Homes immediately after gaining knowledge of the loss, destruction or damage, with the exception that a delayed notification has no effect on the clarification of the facts. In the case of bringing in monetary funds, valuables or other treasures that exceed a value of € 800.00 or other items that exceed a value of € 3,500.00, a separate written agreement with Blended Homes is required. Otherwise, Blended Homes' liability for loss, destruction or damage to these funds or items is excluded. 8.4 No safekeeping agreement is concluded if Blended Homes provides the Guest with a parking space, whether for a fee or free of charge. This does not result in a monitoring obligation for Blended Homes. In the event of loss, theft or damage to motor vehicles parked or manoeuvred on the property and/or provided parking space, Blended Homes is only liable in the event of intent or gross negligence. The Guest is obliged to report damage immediately. Obvious damage must in any case be reported before leaving the parking space. Blended Homes is not liable for damage for which only other guests or other third parties are responsible. 8.5 Any claims against Blended Homes generally expire within one year from the statutory commencement of the limitation period. This does not apply to claims for damages or other claims arising from injury to life, body or health and/or due to grossly negligent or wilful breach of duty by Blended Homes as well as in the case of breaches of a cardinal duty. 8.6 Blended Homes accepts no liability for lost property. Liability due to wilful or grossly negligent breaches of duty by Blended Homes is excluded. Lost property will only be sent back upon request for a fee and an additional processing fee of € 15.00. Blended Homes undertakes to keep lost property for a period of six months. After that, disposal takes place.

9. DEPOSIT 9.1 To secure all claims of Blended Homes against the Guest resulting from the accommodation contract, Blended Homes is entitled to collect the following security deposits/deposits from the Guest before handing over the apartments. 9.2 For a stay of less than three months, a deposit of € 250.00 will be incurred. 9.3 For a stay of three to six months, a deposit in the amount of a monthly overnight price will be incurred. 9.4 In the event of a stay of less than three months, Blended Homes is entitled to make the deposit/security deposit by pre-authorizing the payment method to settle the security deposit. If the Guest does not pay the deposit/security deposit, they have no claim to the stay in the apartment. If Blended Homes has nevertheless handed over the apartment to the Guest, Blended Homes is entitled to terminate the accommodation contract without notice if the deposit is not paid within a reasonable grace period to be set. 9.5 Blended Homes is obliged to settle the deposit within one month after the termination of the accommodation contract.

10. CUSTOMER DATA 10.1 Blended Homes obligatorily collects and records the Guest's e-mail addresses and telephone number to ensure communication. Blended Homes is likewise entitled to digitally request a valid identification document upon check-in. For domestic guests, this is an ID card or passport with a registration certificate, for foreign guests always a passport with a registration certificate. 10.2 If the identity of a Guest cannot be unequivocally clarified due to missing or incorrect documents, Blended Homes is entitled to cancel the booking. 10.3 Blended Homes is entitled to cancel a Guest's booking if the identity of a Guest cannot be unequivocally clarified due to missing or incorrect documents. 10.4 To avoid fraudulent and damaging bookings, Blended Homes uses software solutions that determine a "Fraud Prevention Score" for each Guest using the data requested from the Guest (e-mail address, telephone number, credit card details, address) in order to detect fraudulent bookings. Blended Homes reserves the right to cancel a booking marked as such by the system.

11. TERMINATION OF THE ACCOMMODATION CONTRACT 11.1 Blended Homes reserves the right and is entitled to terminate an accommodation contract for good cause. Good cause exists in particular if a) force majeure or other circumstances for which Blended Homes is not responsible make the fulfilment of the contract impossible b) Blended Homes has reasonable grounds to assume that the use of the accommodation service may jeopardise the smooth running of the business, the safety or the public image or the reputation of Blended Homes and its locations, without this being attributable to Blended Homes' sphere of control or organisation c) bookings are culpably carried out with misleading or false information or concealment of essential facts; essential may include, but is not exclusively, the identity of the Guest, solvency or the purpose of the stay d) the purpose or occasion of the stay is unlawful or serves apartment prostitution e) in the case of resale or re-renting and/or re-brokering (see section 7) Blended Homes must inform the Guest immediately of the exercise of the right of termination. 11.2 The Guest has no claim for damages in the event of justified termination by Blended Homes. 11.3 If Blended Homes terminates the contract due to a circumstance for which the Guest is responsible or for a reason in accordance with the aforementioned Section 1, Blended Homes is entitled to cancel or refuse future bookings by the Guest, even if these have already been confirmed by Blended Homes.

12. VOUCHERS 12.1 A voucher purchased from Blended Homes can only be redeemed for services provided by Blended Homes. If residual credit remains when paying with the voucher, this remains and can be used for further bookings. 12.2 Vouchers cannot be returned, are not resalable or transferable and cannot be redeemed entirely or partially for cash. 12.3 The purchaser of the voucher is responsible for providing the correct data (in particular e-mail address) to which the voucher and the invoice are to be sent.

13. SMOKING BAN AND SAFETY EQUIPMENT 13.1 All apartments of Blended Homes are non-smoking apartments. Smoking in the apartments as well as in common areas of Blended Homes is strictly prohibited. This also applies to e-cigarettes, shishas, tobacco heaters and similar devices. 13.2 Smoking on balcony and/or terrace areas is only permitted with appropriate signage and a closed door to the apartment. 13.3 In the event of a violation, Blended Homes has the right to demand compensation from the Guest for the separately necessary cleaning costs, including possible loss of revenue from re-renting the apartment not deemed reasonable due to the incident, amounting to at least EUR 250.00. This amount of compensation shall nonetheless be set higher if Blended Homes proves greater damage. The Guest has the opportunity to prove that Blended Homes incurred less or no damage, 13.4 Manipulating or blocking emergency exits, fire extinguishers or the fire/house alarm is prohibited. Violations are subject to a penalty fee of € 150. This also applies to manipulating or switching off security and decibel sensors within the apartment. 13.5 Blended Homes is entitled to terminate an active booking with immediate effect and to expel guests from the house if it becomes aware of violations of points 13.1 and 13.4. There is no claim to a refund or partial refund in these cases. The Guest has the opportunity to prove that Blended Homes incurred less or no damage, 13.6 Networked smoke detectors, which are directly connected to the control centre of the fire brigade or a security service, may be located in Blended Homes buildings. The Guest is fully liable for the intentional or negligent triggering of the fire alarm system (for example due to a violation of the smoking ban), at least to the amount of the actual costs incurred (for example deployment costs of the fire brigade or security service).

14. BAN ON PARTIES AND GATHERINGS 14.1 Noise in the booked apartment, the common use areas and on the surrounding property must generally be avoided. The night's rest must be observed from 10 p.m. to 7 a.m. ("Quiet Hours"), unless the house rules specify different times. 14.2 Holding parties and gatherings is strictly prohibited in apartments and common areas of Blended Homes. 14.3 In the event of a violation, Blended Homes has the right to demand compensation from the Guest for the separately necessary cleaning costs, including possible loss of revenue from re-renting the apartment not deemed reasonable due to the incident, amounting to EUR 500.00. The right to further damages remains unaffected by this. The Guest has the opportunity to prove that Blended Homes incurred less or no damage, 14.4 Decibel measurement sensors may be installed in Blended Homes apartments. These sensors do not record voices or conversations but serve to detect excessive volume. In common areas of Blended Homes, therefore corridors or other common areas, decibel measurement sensors may also be installed, as well as active video surveillance, which records 24/7 and stores the data in a cloud environment. 14.5 Blended Homes is entitled to terminate an active booking with immediate effect and to expel guests from the house if it becomes aware of violations of points 14.1 and 14.2. There is no claim to a refund or partial refund in these cases. The Guest has the opportunity to prove that Blended Homes incurred less or no damage, Blended Homes reserves the right to use the services of a third party, such as a security service, to enforce its house rules. Any costs incurred due to intervention by a third party will be passed on to the Guest.

15. DAMAGE OR UNAUTHORIZED REMOVAL OF INVENTORY 15.1 Should damage occur during the accommodation that exceeds the contractually agreed use or should inventory be removed from the unit without authorization, Blended Homes is entitled to compensation for damages, which includes in particular the expenses for remedying the damage, including possible loss of revenue resulting from the inability to rent the apartment, legal prosecution costs plus a processing fee of € 50 for such a damage event. The Guest has the opportunity to prove that Blended Homes incurred less or no damage.

16. PETS 16.1 Bringing (domestic) animals is not permitted in apartments and common areas. Exceptions are guide dogs, hearing dogs and other comparable service dogs. These may be carried free of charge and at any time upon proof. The corresponding proof must be presented to Blended Homes independently before check-in. 16.2 Blended Homes is entitled to make further exceptions to the aforementioned principle. The Guest has no claim to this. If a pet stays in a unit without permission, a flat rate of EUR 150.00 will be charged by Blended Homes for a special cleaning fee. Blended Homes is entitled to terminate an active booking with immediate effect and to expel guests from the house if violations of point 1 occur. There is no claim to a refund or partial refund in these cases. The Guest has the opportunity to prove that Blended Homes incurred less or no damage.

17. MAINTENANCE 17.1 By booking an apartment from Blended Homes, the Guest undertakes to treat the apartment provided as well as the rooms, facilities and systems intended for communal use gently and carefully, to ensure adequate ventilation and heating, and to avoid gross soiling. If soiling that goes beyond normal use is present during the Guest's stay or after their departure, Blended Homes has the right to charge the Guest an additional cleaning fee of at least EUR 50.00 (depending on the condition of the unit). The Guest has the opportunity to prove that Blended Homes incurred less or no damage. 17.2 Furthermore, the Guest undertakes to check the apartment's inventory for completeness and usability upon moving in and to immediately report any defects and complaints to Blended Homes. 17.3 The Guest is liable for all damage to the apartment provided to them, the furnishings and the rooms, facilities and systems intended for communal use that they or their visitors culpably cause through use contrary to the contract and that are not due to normal wear and tear. The Guest must immediately report all damage to the apartment provided to Blended Homes. 17.4 For bookings of more than 7 nights, Blended Homes is entitled to carry out weekly interim cleanings. The Guest is obliged to grant access to the apartment to the service provider commissioned by Blended Homes or employees of Blended Homes for this purpose.

18. INTERNET USE 18.1 Blended Homes provides the Guest with internet access within the scope of existing technical and operational possibilities. Disruptions, for example due to force majeure or maintenance work or similar, cannot be excluded. 18.2 The Guest may not misuse the internet connection. Misuse exists in particular in the following cases: downloading and distributing copyrighted content via peer-to-peer sharing platforms, illegal streaming offers as well as posting, retrieving or transmitting criminally relevant content (in particular §§ 130, 130a, 131 and 184 of the German Criminal Code - StGB). The Guest is obliged to observe the copyright, patent, name, trademark and personal rights of third parties when using the internet connection. The Guest shall indemnify Blended Homes upon first request from all claims and demands for damages by third parties as well as from the costs of legal defence in a reasonable amount that have been caused by illegal use of the internet connection provided by the Guest or by third parties with the Guest's knowledge. This right to indemnification includes in particular claims arising from the violation of copyright, patent, name, trademark and personal rights as well as data protection violations. 18.3 The Guest is prohibited from passing on the access data for the internet connection of Blended Homes to third parties. This also applies to the publication of any access data. In the event of a violation, the Guest must indemnify Blended Homes for all damages resulting from the passing on of the access data. 18.4 Furthermore, Blended Homes reserves the right to block the Guest's internet connection in the event of legal violations.

19. DATA PROTECTION 19.1 The data protection regulations can be viewed at: Datenschutz

20. FINAL PROVISIONS 20.1 Changes and additions as well as the cancellation of the accommodation contract, the acceptance of the application or these General Terms and Conditions require text form. This also applies to the cancellation of this text form clause. Unilateral changes or additions by the Guest are ineffective. 20.2 The place of performance and payment is the registered office of the accommodation company. 20.3 The exclusive place of jurisdiction in commercial transactions is the registered office of the accommodation company. If a contracting party meets the requirements of § 38 (2) of the German Code of Civil Procedure (ZPO) and does not have a general place of jurisdiction in Germany, the place of jurisdiction shall be the registered office of the accommodation company. 20.4 German law applies. The application of the UN Sales Convention and the conflict of laws is excluded. 20.5 Should a provision of this contract be or become ineffective, be or become void, the validity of the remaining provisions shall not be affected thereby. Instead of the ineffective/void provision, the parties will agree on a provision that comes closest to the purpose intended with the ineffective/void provision. This also applies to the filling of any contractual gaps. 20.6 The accommodation company is neither willing nor obliged to participate in a dispute resolution procedure before a consumer arbitration board.