Our General Terms and Conditions

 1. SCOPE OF APPLICATION & CONTRACTING PARTIES 1.1 These General Terms and Conditions (hereinafter “GTC”) apply to all contracts for the temporary rental of apartments for accommodation purposes concluded between Blended Homes (represented by Joana Erlmeier) and third parties (the “Guest”), as well as to all associated services and deliveries provided by the aforementioned company. 1.2 The contracting partner of the Guest in Germany is Joana Erlmeier, Blended Homes. 1.3 General terms and conditions of the customer shall only apply if this has been expressly agreed in text form in advance.

2. RESERVATIONS / BOOKINGS 2.1 By making a reservation/booking, the Guest submits an offer to conclude an accommodation contract. If the requested apartment is available, the Guest will receive a reservation/booking confirmation from Blended Homes. Upon receipt of this confirmation, an accommodation contract between Blended Homes and the Guest is concluded. 2.2 Offers made by Blended Homes regarding available apartments are non-binding and without obligation. Blended Homes is free, at its own discretion, to decline the conclusion of an accommodation contract. 2.3 If the Guest only books a category within a property, the Guest has no claim to accommodation in a specific apartment/unit. Blended Homes reserves the right to apply industry-standard restrictions such as minimum stays, booking guarantees or deposits for specific travel dates.

3. CANCELLATION PERIODS / WITHDRAWAL BY THE CUSTOMER / NO-SHOW 3.1 Guaranteed reservation and cancellation A reservation becomes guaranteed only upon full payment by the Guest to Blended Homes. The Guest may cancel a valid (non-expired) reservation free of charge up to 14 days prior to arrival by stating the reservation number. After this deadline, free cancellation is excluded; 100% of the contractually agreed total price will be charged. If no right of withdrawal has been agreed or if it has already expired and Blended Homes does not agree to a contractual cancellation, Blended Homes retains the right to the agreed remuneration even if the service is not used (no-show) or in case of a late cancellation. Blended Homes must offset any income from re-letting the apartment as well as saved expenses. If the apartment is not re-let, the Guest is obliged to pay 100% of the contractually agreed price for the accommodation. The Guest is free to prove that the claim has not arisen or has not arisen in the demanded amount. In the event that the Guest does not arrive, all further nights of a multi-day guaranteed reservation will be cancelled from the first night onwards; the Guest has no claim to the subsequent nights. 3.2 Same-day reservations (day of arrival) For reservations made on the day of arrival, the full accommodation price pursuant to section 5 shall be due immediately and must be paid by the Guest without delay, generally within one hour after booking. For bookings made on the day of arrival, there is no right to free cancellation; in the event of cancellation or no-show, 100% of the total price will be charged, subject to offsetting against any income from re-letting and saved expenses.

4. ACCOMMODATION RATES & OTHER PRICES 4.1 The prices valid at the time of conclusion of the contract as stated by Blended Homes apply. The applicable and stated prices are gross prices and include all statutory taxes, fees and charges. Local charges owed personally by the Guest, such as tourist taxes, are not included. 5. PAYMENT TERMS & INVOICING 5.1 The price for the accommodation services booked by the Guest must always be paid in advance by the Guest. 5.2 Offsetting by the Guest is excluded unless the offsetting concerns an undisputed or legally established claim. 5.3 Accepted means of payment are MasterCard, Visa, American Express, Sofortüberweisung/Klarna, SEPA direct debit or standard bank transfer. Cash payment is not accepted. 5.4 Blended Homes reserves the right to charge the stored means of payment for amounts due for additional services used or for violations of these General Terms and Conditions. The Guest expressly authorises Blended Homes to do so. 5.5 By making a reservation, the Guest agrees to receive their invoice as a download or via email.

6. USE OF RESERVED APARTMENTS 6.1 A reserved apartment is available to the Guest for the period specified in the booking. 6.2 Keys, parking permits and/or key cards provided by Blended Homes must be left on the day of departure with Blended Homes, with a third party designated by Blended Homes, or at the place in the apartment indicated by Blended Homes (e.g. by signage and/or message). In the event of loss or non-return of a key, key card or parking permit, a fee of €40.00 will be charged. Blended Homes is also entitled to claim further compensation from the Guest if the damage exceeds €40.00, including the cost of replacing the affected locking system if required for safety reasons. The Guest may prove that Blended Homes has suffered less or no damage. Access codes for smart locks may not be passed on to third parties; the same applies to any key stored in a key box. For security reasons, the access code is only active for the booking period and is subsequently deactivated and regenerated. 6.3 A later departure (late check-out) may be agreed between Blended Homes and the Guest upon request and subject to availability. If Blended Homes agrees to a late check-out, Blended Homes is entitled to charge €10.00 per commenced hour for the additional use of the apartment. If no consent has been given, Blended Homes is entitled to charge €30.00 per commenced hour. In case of departure more than 3 hours after the originally agreed check-out time, the full overnight price of the apartment will be charged if Blended Homes has consented. If there is no consent, the Guest owes, in addition to the full overnight price, compensation for any further damage incurred. The Guest may prove that Blended Homes has suffered less or no damage. 6.4 The Guest has no contractual claim to a late check-out. 6.5 An earlier arrival (early check-in) may be agreed between Blended Homes and the Guest upon request and subject to availability. If Blended Homes agrees to an early check-in, Blended Homes is entitled to charge €10.00 per commenced hour for the additional use of the apartment. The Guest has no contractual claim to an early check-in.

7. TRANSFER, SUBLETTING, USE 7.1 The subletting or further brokerage of the booked apartment is prohibited. This applies in particular to any transfer of apartments or apartment allotments to third parties at higher prices than those stated by Blended Homes. Likewise, the assignment or sale of claims against Blended Homes is not permitted. In such cases, Blended Homes is entitled to cancel the reservation, particularly if the Guest has provided false information to third parties regarding the nature of the booking or payment. 7.2 The use of apartments of Blended Homes for purposes other than accommodation is expressly prohibited. This applies in particular to any commercial or illegal use. Without explicit consent, the use of the apartments for photo or video shoots is also prohibited. In the event that the apartments are used for purposes other than accommodation, Blended Homes reserves the right to cancel the reservation without refund and to vacate the property.

8. LIABILITY OF BLENDED HOMES 8.1 Blended Homes is liable without limitation for damages resulting from injury to life, body or health that are attributable to Blended Homes. Blended Homes is also liable for other damages based on an intentional or grossly negligent breach of duty by Blended Homes. In cases of simple negligence, Blended Homes is only liable, and then limited to the foreseeable damage typical for the contract, if a duty is violated the fulfilment of which is essential for the proper performance of the contract and on the observance of which the Guest may regularly rely (cardinal duty). Any breach of duty by Blended Homes is equivalent to a breach by its legal representatives, employees or vicarious agents. Any further claims for damages – unless otherwise regulated in these GTC – are excluded. 8.2 In the event of disruptions or defects in the services of Blended Homes, Blended Homes will, upon immediate notification by the Guest or upon gaining knowledge, endeavour to remedy the situation. The Guest is equally obliged to contribute what is reasonable in order to remedy the disruption or defect and to keep any potential damage to a minimum. Furthermore, the Guest is obliged to notify Blended Homes without delay of the possibility of incurring substantial damage. 8.3 Blended Homes is liable for items brought in by the Guest in accordance with statutory provisions. Any claim by the Guest shall lapse if the Guest does not notify Blended Homes immediately after becoming aware of any loss, destruction or damage, unless a delayed notification has no impact on clarifying the matter. For money, valuables or other items with a value exceeding €800.00, and for other items with a value exceeding €3,500.00, a separate written agreement with Blended Homes is required. Otherwise, Blended Homes shall not be liable for loss, destruction or damage to such items. 8.4 No contract of deposit is concluded merely by providing a parking space, whether free of charge or for a fee. Blended Homes has no duty to monitor vehicles. In the event of loss, theft or damage to vehicles parked or manoeuvred on the property or on a parking space provided, Blended Homes is only liable in cases of intent or gross negligence. The Guest is obliged to report any damage without delay. Obvious damage must in any case be reported before leaving the parking space. Blended Homes is not liable for damage caused solely by other guests or third parties. 8.5 Any claims against Blended Homes shall generally become time-barred within one year from the start of the statutory limitation period. This does not apply to claims for damages or other claims resulting from injury to life, body or health and/or due to grossly negligent or intentional breaches of duty by Blended Homes or in the event of breach of a cardinal duty. 8.6 Blended Homes assumes no liability for lost property. This does not apply in cases of intentional or grossly negligent breach of duty by Blended Homes. Lost property will only be returned upon request and against payment plus an additional handling fee of €15.00. Blended Homes undertakes to store lost property for a period of six months. Thereafter, items will be disposed of.

9. SECURITY DEPOSIT 9.1 To secure all claims of Blended Homes against the Guest arising from the accommodation contract, Blended Homes is entitled to collect the following security deposits from the Guest before handing over the apartment. 9.2 For stays of less than three months, a deposit of €250.00 is optionally collected. 9.3 For stays of three to six months, a deposit in the amount of up to one monthly accommodation price is optional. 9.4 For stays of less than three months, Blended Homes is entitled to secure the deposit by pre-authorising the Guest’s means of payment. If the Guest fails to provide the deposit/security, they are not entitled to stay in the apartment. If Blended Homes nevertheless provides the apartment to the Guest, Blended Homes is entitled to terminate the accommodation contract without notice if the deposit is not paid within a reasonable grace period to be set. 9.5 Blended Homes is obliged to settle the deposit within one month after the end of the accommodation contract.

10. CUSTOMER DATA 10.1 Blended Homes collects and records the Guest’s email address and telephone number as mandatory information to ensure communication. Blended Homes is also entitled to request a valid identification document digitally at check-in. For domestic guests this is an identity card or passport with registration certificate; for foreign guests it is always a passport with registration certificate. 10.2 If the identity of a Guest cannot be clearly established due to missing or incorrect documents, Blended Homes is entitled to cancel the booking. 10.3 Blended Homes is entitled to cancel a booking if the identity of a Guest cannot be clearly established due to missing or incorrect documents. 10.4 To prevent fraudulent or harmful bookings, Blended Homes uses software solutions that calculate a “fraud-prevention score” for each Guest based on the data requested (email address, telephone number, credit card details, address) to identify fraudulent bookings. Blended Homes reserves the right to cancel any booking flagged accordingly by the system.

11. TERMINATION OF THE ACCOMMODATION CONTRACT 11.1 Blended Homes reserves the right to terminate an accommodation contract for good cause. Good cause shall in particular be deemed to exist if a) force majeure or other circumstances beyond the control of Blended Homes make the fulfilment of the contract impossible, b) Blended Homes has justified reason to assume that the use of the accommodation service may jeopardise the smooth operation, safety or public reputation/image of Blended Homes and its locations without this being attributable to the sphere of control or organisation of Blended Homes, c) bookings are made culpably under misleading or false information or concealment of essential facts; essential facts may include, but are not limited to, the identity of the Guest, solvency or the purpose of the stay, d) the purpose or reason for the stay is unlawful or serves prostitution, e) in the event of resale, subletting and/or further brokerage (see section 7). Blended Homes shall inform the Guest without delay of the exercise of the right of termination. 11.2 In the event of justified termination by Blended Homes, the Guest has no right to claim damages. 11.3 If Blended Homes terminates the contract for reasons attributable to the Guest or for a reason pursuant to section 11.1, Blended Homes is entitled to cancel or refuse any future bookings by the Guest, including those already confirmed.

12. VOUCHERS 12.1 Vouchers purchased from Blended Homes may only be redeemed for services provided by Blended Homes. Any remaining balance after payment with a voucher will remain and may be used for further bookings. 12.2 Vouchers cannot be returned, are not resalable or transferable and cannot be redeemed in whole or in part for cash. 12.3 The purchaser of the voucher is responsible for providing the correct data (in particular email address) to which the voucher and invoice are to be sent.

13. NON-SMOKING POLICY AND SAFETY DEVICES 13.1 All apartments of Blended Homes are non-smoking apartments. Smoking in the apartments and in any communal areas of Blended Homes is strictly prohibited. This also applies to e-cigarettes, shishas, heat-not-burn devices and similar equipment. 13.2 Smoking on balconies and/or terraces is only permitted where explicitly indicated and only with the apartment door kept closed. 13.3 In the event of a violation, Blended Homes is entitled to claim damages from the Guest for the special cleaning costs incurred, including any loss of revenue resulting from the apartment being temporarily unsuitable for further rental, in the amount of at least €250.00. This amount may be set higher if Blended Homes proves greater damage. The Guest may prove that Blended Homes has suffered less or no damage. 13.4 Tampering with or blocking emergency exits, fire extinguishers or the fire/house alarm system is prohibited. In the event of a violation, a penalty fee of €150.00 will be charged. This also applies to tampering with or switching off safety and decibel sensors inside the apartment. 13.5 Blended Homes is entitled to terminate an active booking with immediate effect and to evict the Guest if violations of sections 13.1 or 13.4 become known. In such cases, the Guest has no claim to a refund or partial refund. The Guest may prove that Blended Homes has suffered less or no damage. 13.6 Buildings of Blended Homes may be equipped with networked smoke detectors directly connected to the fire brigade control centre or to a security service. In the event of intentional or negligent triggering of the fire alarm system (for example due to a breach of the smoking ban), the Guest shall be liable in full, at least in the amount of the actual costs incurred (e.g. fire brigade or security service deployment costs).

14. PROHIBITION OF PARTIES AND GATHERINGS 14.1 Noise must generally be avoided in the booked apartment, in communal areas and on the surrounding premises. Night-time quiet hours must be observed from 10:00 p.m. to 7:00 a.m. (“quiet hours”), unless deviating times are specified in the house rules. 14.2 Parties and gatherings are strictly prohibited in apartments and communal areas of Blended Homes. 14.3 In the event of a violation, Blended Homes is entitled to claim damages from the Guest for special cleaning costs incurred, including any loss of revenue resulting from the apartment being temporarily unsuitable for further rental, in the amount of €500.00. The right to further damages remains unaffected. The Guest may prove that Blended Homes has suffered less or no damage. 14.4 Apartments of Blended Homes may be equipped with decibel sensors. These sensors do not record voices or conversations but serve solely to detect excessive noise. Decibel sensors may also be installed in communal areas such as corridors or other shared spaces, and such areas may also be subject to active video surveillance with 24/7 recording stored in a cloud environment. 14.5 Blended Homes is entitled to terminate an active booking with immediate effect and to evict the Guest if violations of sections 14.1 or 14.2 become known. In such cases, the Guest has no claim to a refund or partial refund. The Guest may prove that Blended Homes has suffered less or no damage. Blended Homes reserves the right to employ third parties, such as a security service, to exercise its house rights. Any costs incurred in connection with such intervention will be charged to the Guest.

15. DAMAGE OR UNAUTHORISED REMOVAL OF INVENTORY 15.1 If, during the stay, damage occurs beyond normal wear and tear or inventory is removed from the unit without authorisation, Blended Homes is entitled to claim damages. This includes, in particular, the costs of remedying the damage, any loss of revenue due to the apartment being temporarily unavailable for rental, legal enforcement costs and an additional processing fee of €50.00 per damage incident. The Guest may prove that Blended Homes has suffered less or no damage.

16. PETS 16.1 Bringing pets into apartments and communal areas is not permitted. Exceptions apply to guide dogs for the blind, hearing dogs and other comparable service dogs. These may be brought along at any time free of charge upon proof, which must be provided to Blended Homes independently prior to check-in. 16.2 Blended Homes is entitled to grant further exceptions to the above rule; however, the Guest has no claim to such exceptions. If a pet stays in a unit without permission, a flat fee of €150.00 for special cleaning will be charged by Blended Homes. Blended Homes is entitled to terminate an active booking with immediate effect and to evict the Guest in the event of violations of section 16.1. In such cases, the Guest has no claim to a refund or partial refund. The Guest may prove that Blended Homes has suffered less or no damage.

17. MAINTENANCE 17.1 By booking an apartment with Blended Homes, the Guest undertakes to handle the apartment as well as any communal rooms, facilities and installations with care, to ensure adequate ventilation and heating, and to avoid heavy soiling. In the event of soiling beyond normal use during or after the Guest’s stay, Blended Homes is entitled to charge an additional cleaning fee of at least €50.00 (depending on the condition of the unit). The Guest may prove that Blended Homes has suffered less or no damage. 17.2 The Guest further undertakes to check the apartment’s inventory for completeness and proper condition upon arrival and to notify Blended Homes immediately of any defects or complaints. 17.3 The Guest is liable for all damage to the apartment provided, its furnishings and any communal rooms, facilities and installations caused culpably by the Guest or their visitors through improper use and not attributable to normal wear and tear. The Guest must report all damage to the apartment provided to Blended Homes without delay. 17.4 For bookings of more than 7 nights, Blended Homes is entitled to carry out weekly interim cleanings. The Guest is obliged to grant access to the apartment to service providers commissioned by Blended Homes or to employees of Blended Homes for this purpose.

18. INTERNET USE 18.1 Blended Homes provides the Guest with internet access within the scope of existing technical and operational possibilities. Disruptions, for example due to force majeure, maintenance work or similar, cannot be ruled out. 18.2 The Guest must not misuse the internet connection. Misuse includes, in particular: downloading and distributing copyrighted content via peer-to-peer sharing platforms, use of illegal streaming services, as well as posting, accessing or transmitting content relevant under criminal law (especially pursuant to sections 130, 130a, 131 and 184 of the German Criminal Code). The Guest is obliged to respect the copyrights, patent rights, name rights, trademark rights and personality rights of third parties. The Guest shall indemnify Blended Homes upon first request against all claims and damage compensation demands by third parties, as well as reasonable legal defence costs, arising from unlawful use of the internet connection provided by Blended Homes by the Guest or by third parties with the Guest’s knowledge. This indemnity includes, in particular, claims for infringement of copyrights, patent rights, name rights, trademark rights and personality rights as well as data protection violations. 18.3 The Guest is prohibited from passing on the access data for the internet connection of Blended Homes to third parties. This also applies to publishing such access data. In the event of a breach, the Guest is liable to Blended Homes for all damages resulting from the disclosure of the access data. 18.4 Blended Homes reserves the right to block the Guest’s internet access in the event of legal violations.

19. DATA PROTECTION 19.1 The applicable data protection provisions can be viewed under: Data protection.

20. FINAL PROVISIONS 20.1 Amendments and supplements to as well as the termination of the accommodation contract, the acceptance of the offer or these General Terms and Conditions must be made in text form. This also applies to the cancellation of this text form requirement. Any unilateral amendments or supplements by the Guest are ineffective. 20.2 Place of performance and payment is the location of the accommodation business. 20.3 The exclusive place of jurisdiction in commercial transactions is the location of the accommodation business. If a contractual partner fulfils the requirements of section 38 (2) of the German Code of Civil Procedure and has no general place of jurisdiction within Germany, the place of jurisdiction shall be the location of the accommodation business. 20.4 German law shall apply. The application of the UN Convention on Contracts for the International Sale of Goods and of conflict of law provisions is excluded. 20.5 Should any provision of this contract be or become invalid or void, the validity of the remaining provisions shall not be affected thereby. In place of the invalid/void provision, the parties shall agree on a provision that most closely reflects the purpose intended by the invalid/void provision. The same applies to the filling of any contractual gaps. 20.6 The accommodation business is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration body.